Last updated: 01 October 2026
Jolly Good Web Ltd ("Jolly Good Web", "we", "us") is a web design, development and digital marketing agency. We are the controller of the personal data described in this notice.
We are not required to appoint a Data Protection Officer. Privacy questions are handled by our Managing Director, Andy Vaughan, at the email address above.
This notice explains how we use personal data when you visit jollygoodweb.co.uk or jollygoodweb.com, contact us, request an audit, become a client, work with us as a supplier, or receive our marketing.
It does not cover data we handle on behalf of our clients, for example form submissions on a website we build or host. For that data we act as a processor under our client contracts, and the client's own privacy notice applies (see section 9).
Data you give us. When you fill in a contact, audit or PageSpeed form, email us, call us, book a meeting or become a client, we collect your name, job title, company, email address, phone number, website address and anything you choose to tell us. For clients we also collect billing contact details and project correspondence.
Data collected automatically. When you visit our website we collect your IP address, browser and device type, approximate location (country or city), pages viewed, how you arrived and how you interact with the site. Some of this is collected using cookies, with your consent where required (see section 8).
Recordings. All calls to our phone line, 01522 264694, are recorded. With your agreement, we also record video meetings using Fathom. Recordings capture your voice, your image (video meetings only), what is discussed, and call details such as your phone number and the time of the call.
We do not knowingly collect special category data (such as health or ethnicity) about you, and we ask you not to send it to us. Our services are aimed at businesses and are not directed at children.
We only use personal data where UK data protection law gives us a lawful basis. Where we rely on legitimate interests, we have weighed our interests against your rights and you can object at any time (section 11).
| Purpose | Data used | Lawful basis | How long we keep it |
|---|---|---|---|
| Responding to enquiries, audit and quote requests | Contact details, enquiry content | Legitimate interests (answering you); steps before a contract | 2 years from last contact |
| Delivering client projects and support | Contact details, project correspondence | Contract | 6 years after the contract ends |
| Invoicing, accounting and tax | Billing contact details, payment records | Legal obligation | 6 years after the end of the financial year |
| Managing suppliers and partners | Contact details, correspondence | Contract; legitimate interests | 6 years after the relationship ends |
| Email marketing to business contacts | Name, work email, company, email engagement | Legitimate interests (corporate addresses); consent (sole traders, partnerships, personal addresses) | Until you unsubscribe or object, then kept on a suppression list |
| Call recording | Voice, phone number, call details | Legitimate interests (record of instructions, quality and training) | 90 days, longer only if needed for a dispute |
| Meeting recording | Voice, image, transcript, meeting notes | Legitimate interests (accurate record of what was agreed) | 12 months |
| Website analytics | Device and usage data | Consent | Up to 26 months |
| Advertising and remarketing | Device data, cookie identifiers, site activity | Consent | As set by each cookie (section 8) |
| Security, preventing misuse and legal claims | Any of the above, as needed | Legitimate interests; legal obligation | Only as long as needed for that purpose |
Where we need data to enter into or perform a contract with you, we will tell you. If you do not provide it, we may not be able to provide our services.
We do not make decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects.
We do not sell your personal data. We share it only with:
| Provider | What they do for us |
|---|---|
| Webflow | Website hosting and form submissions |
| HubSpot | CRM and email marketing |
| Google (Workspace, Analytics, Ads) | Email, files, website analytics and advertising |
| Fathom | Meeting recording, transcription and notes |
| Slack | Internal and client messaging |
| Xero | Accounting and invoicing |
| Virtually There | Business phone system and call recording |
| CookieHub | Cookie consent management |
Some providers store or access data outside the UK. When they do, we make sure one of these safeguards applies:
You can ask us for details of the safeguard used for a particular provider.
We protect personal data with measures suited to the risk, including encrypted connections (HTTPS), access controls and multi-factor authentication on our business systems, and staff confidentiality obligations.
Cookies are small files stored on your device. We use:
We only set analytics and advertising cookies after you accept them in our cookie banner, which is provided by CookieHub. We use Google Consent Mode v2, so Google tags respect your choice. You can change your choice at any time using the cookie settings button (the cog icon) in the bottom-left corner of every page. That panel lists each cookie we use, its purpose and how long it lasts.
When we build, host, maintain or market a website for a client, we may handle personal data the client controls, such as enquiries submitted through their site. We act as the client's processor: we use that data only on their written instructions and under a data processing agreement. If your data was collected by one of our clients' websites, please contact that client to exercise your rights.
We send occasional emails about our services and insights to business contacts. Every email includes an unsubscribe link, or you can email us to opt out. We keep a record of opted-out addresses so we do not contact you again. We do not share your details with other organisations for their marketing.
Under UK data protection law you have the right to:
To use any of these rights, email us using the details in section 14. There is usually no charge. We will respond within one month, or tell you within that month if we need up to two more months for a complex request. We may ask for proof of identity first.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. We will acknowledge your complaint within 30 days and respond without undue delay.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, or 0303 123 1113.
We review this notice regularly. The date at the top shows when it was last updated. We will tell clients directly about any significant changes.
Jolly Good Web Ltd, Think Tank, Ruston Way, Lincoln, LN6 7FL
Email: hello@jollygoodweb.com
Phone: 01522 264694
Last updated: 01 October 2026
These terms apply to your use of jollygoodweb.co.uk and jollygoodweb.com ("our site"), operated by Jolly Good Web Ltd, a company registered in England and Wales (company number 12899639), registered office Think Tank, Ruston Way, Lincoln, LN6 7FL. Email: hello@jollygoodweb.com.
By using our site you accept these terms. If you do not agree, please do not use our site. These terms cover use of the website only. Our services to clients are governed by our separate client terms and contracts.
Our site is provided free of charge. We may change, suspend or withdraw it, or any part of it, without notice. We do not guarantee that it will always be available or free from errors.
You must use our site only for lawful purposes. You must not:
Breaching the security provisions above may be a criminal offence under the Computer Misuse Act 1990. We will report such breaches to the relevant authorities and co-operate with them.
We own, or are licensed to use, all intellectual property in our site and its content, including text, designs, graphics and code. You may view and print pages for your own reference. You must not use any of it for commercial purposes, or reproduce it elsewhere, without our written permission. Client names, logos and work shown in our portfolio belong to their respective owners and are shown with permission.
Content on our site, including articles and resources, is general information only and is not advice. You should get professional advice before acting on it. We try to keep content up to date, but make no guarantee that it is accurate, complete or current.
Where our site links to other websites, these are for your information only. We have no control over them and are not responsible for their content or for any loss arising from your use of them.
You may link to our home page in a way that is fair and legal and does not damage our reputation or suggest an association or endorsement that does not exist. You must not frame our site on another website.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
Our site is intended for business use. Subject to the paragraph above, we are not liable for any loss or damage arising from use of, or inability to use, our site or any content on it, including loss of profits, revenue, business, data, goodwill or anticipated savings, or any indirect or consequential loss.
If you are a consumer, we are responsible only for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We use any personal data you give us through our site in line with our Privacy Notice above.
If you breach these terms, we may suspend or withdraw your access to our site, remove any material you have submitted, and take legal action where appropriate.
We may update these terms by changing this page. Please check it from time to time. The date at the top shows when it was last updated.
These terms, and any dispute arising from them or your use of our site, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts.