Privacy

policy.

How we collect, use and protect your personal information, and the rights you have over your data.

At a glance

We only collect what we need

Mostly the details you give us when you get in touch or work with us.

At a glance

We never sell your data

We only share it with the services we use to run the business.

At a glance

You’re in control

Ask to see, correct or delete your data at any time.

Who we are

Jolly Good Web (“we”, “us”, “our”) is a web design, development and digital marketing studio based at Think Tank, Ruston Way, Lincoln LN6 7FL. We’re the controller of the personal data described in this policy, which means we decide how and why it’s used.

This policy explains what personal data we collect through jollygoodweb.com and when you work with us, how we use it and the rights you have. It’s written to meet the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Registered company: [Company name and number]. ICO registration number: [ICO number].

What we collect

Information you give us

Enquiries and forms: your name, email address, phone number and company, plus anything you tell us about your project. This includes the answers you choose in our pricing calculator and the estimate it shows you.
Free website audits: your website address and contact details so we can send your audit.
Emails, calls and meetings: what you share with us when we talk.
Clients: contact and billing details, and the information we need to deliver your project.

Information collected automatically

When you visit our website, our hosting provider records basic technical information such as your IP address, browser and device type, and the pages you visit. This keeps the site secure and working properly. If we use analytics to understand how the site is used, we only do so with your consent (see Cookies).

We don’t knowingly collect information from children, and we don’t ask for special category data such as health information.

How we use it

To reply to your enquiry and send you an estimate, proposal or audit.
To deliver the work we’ve agreed with you and support you afterwards.
To send invoices and keep the records we’re required to by law.
To keep our website secure and improve how it works.
To send occasional updates about our services to existing clients, or to anyone who has asked to hear from us. Every email has an unsubscribe link.

Our lawful bases

Under UK GDPR we must have a lawful basis for using your data. We rely on:

Contract: when we need your data to provide a service you’ve asked for, or to take steps before entering into a contract, such as preparing a quote.
Legitimate interests: to reply to enquiries, run and secure our website, and keep in touch with clients, as long as this doesn’t override your rights.
Consent: for optional cookies and marketing emails to people who aren’t clients. You can withdraw consent at any time.
Legal obligation: to keep financial records and meet our other legal duties.

International transfers

Some of our providers, including Webflow and Basin, store data outside the UK, mainly in the United States. When this happens we make sure your data is protected by an approved safeguard, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement.

Cookies

Cookies are small files saved on your device when you visit a website. We use essential cookies that the site needs to work. We only use optional cookies, such as analytics, if you agree to them, and you can change your mind at any time.

You can also block or delete cookies in your browser settings. To learn more, visit allaboutcookies.org.

How long we keep it

Enquiries that don’t become a project: up to 2 years, in case you get back in touch.
Client and financial records: 6 years after our work together ends, as required for tax.
Marketing emails: until you unsubscribe.

After that, we securely delete or anonymise your data.

Keeping it safe

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) across our website, access controls and two-factor authentication on our accounts, and limiting access to the people who need it.

Your rights

You have the right to:

Ask for a copy of the personal data we hold about you.
Ask us to correct anything that’s wrong or incomplete.
Ask us to delete your data.
Ask us to limit how we use your data, or object to us using it.
Ask us to transfer your data to you or another organisation.
Withdraw your consent at any time, where we rely on it.

To make a request, email hello@jollygoodweb.com. It’s free, and we’ll reply within one month. We may ask you to confirm your identity first.

Complaints

If you’re unhappy with how we’ve handled your data, please tell us first and we’ll do our best to put it right. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make significant changes, we’ll let our clients know.